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Where do you ship to?
We ship worldwide.
What carrier do you use?
We use different carriers: UPS, DPD, DHL, PostNL, FedEx and GLS. Our system chooses the best and fastest carrier depending on your shipping address.
What are your shipping charges?
Europe: Priority Shipping for orders < €35 - €2,95 and free for > €35.
Rest of the world: Priority Shipping for orders < €35 - €6,95 and free for > €35.
When does the package ship?
We ship your package out within 24 hours.
How long does shipping take?
Europe: 1 - 5 business days.
North America: 3-10 business days.
South America: 3-12 business days.
Africa: 5-12 business days.
Asia: 5-12 business days.
Australia/Oceania: 5-12 business days.
Antarctica: 7-12 business days.
Will I be charged duty fees?
Europe: you will not be charged.
Rest of the world: By complying with all local standards and regulations, we do our very best avoid any possible charges your country may assess your shipment. You may contact your local customs agent if you have any questions regarding additional fees on your shipment. The final decision is decided by your country's import regulations.
How do I track my package?
You will receive an automatic e-mail with tracking information about your package once it's been shipped out.
I did not receive a shipping or order confirmation?
Please email us at firstname.lastname@example.org to confirm your order was placed. Our emails could be ending up in your spam box or an incorrect email was entered at the time of checkout.